RETURN POLICY
Last updated January 01, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, and include the receipt of purchase. We reserve the write to deny a return / refund without a provided receipt.
RETURN PROCESS
To return an item, please email customer service at contactus@tibait.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and your proof of purchase, display the RMA number on the outside of the box, and mail your return to the following address:
Thousand Island Bait Store
Attn: Returns
RMA #
42980 NYS Route 12
Alexandria Bay, NY 13607
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Live Bait
- Reels
- Rods
- Maps
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
- (315) 482-9903
- contactus@tibait.com
